Q: Just about every day my modem router and two or three times to break. I have made the router settings, changed the channel of the wireless connection (my router automatically connects to a channel that the least amount of people (there are only two people in the area with wireless internet, both on diff channels). I dont know what else to do. had, I have another router, and I use a good Now I believe, faith is the model number Buffalo HP G54-i. I thought maybe my Cox modem. They have come out before to stuff adopt and they said the next step would be the router.
I also notice that when a new person connects to the Internet, it just works. — but a lot of time “working” means that my computer says I have a connection, 54 mbps, well, blah blah, but it wont connect to something real. So pretty annoying.
SO, any suggestions?
Re:thanks a whole lot for the replies guys.
in terms of the line, yes, this is probably it. I had thought of this before, but to be honest having cox comes out sucks, takes too long, lots of work with people that dont know what they are doing. Anyways, i have this extremely long cable that is about 4 times longer than it needs to be AT LEAST. The cables are new, but the house was made in the 1950's so when they came out here last time to see why i was losin packets, they replaced one of the cables.
in terms of splitters, i only know that there is one splitter, and that is in my room that splits one to the modem and the other to the tv. I have thought of this to, but wasnt sure what to do about it.
I will have to call cox and tell them that if possible i want a heck of a shorter cable because its killing my packet loss, and that i would like to have two cables, one to go to the tv and the other to go to a tv, not a splitter, not sure if that last part is possible or not…
I have a feeling that the cable connections in this house are a mess, i have a cable that goes in the house that doesnt even work, so im almost sure that the cable lines in this house are a mess.
Re:Since you mentioned Cox I assume this is a cable modem?
From the point at which the cable TV line enters your house – how many times does it split before it hits your modem and how long is the cable run? Is there any sort of booster or signal amplifier in front of the modem? If you bypass all other connections and run the incoming cable line DIRECTLY to your modem, do you notice a difference in connection stability? If running for a few days without CATV is not an option, try putting a 2-way splitter in front of any others in the house and send one output to the modem and the other to wherever the incoming line normally breaks out to the TV's in your house.
I was troubleshooting problems like yours when I moved into my "new to me" home. Because electrical code requires that the CATV be grounded where power enters the house, they had a convoluted long cable run from the box around my house to the ground, then back around where it enters my laundry room. What should be a 100' bit of cable became almost 500' which meant horrible downstream power and modem + TV problems. I argued about replacing the cable run with the cable geeks endlessly but ended up compromising and let them install a signal amp where the cable entered my house which resolved the problems I was having. I still like the shorter cable run solution better but this works for now.
You could also have a bad modem (surge protection on the cable line coming into your home is priceless) but the intermittent nature of your problem screams line quality issues to me. If you do some research on your modem model via google you may find there is a default admin page available via the web that will give you some specs to look at while you're troubleshooting. Here's a quick read on the subject: http://www.speedguide.net/read_articles.php?id=1197
One other quick and dirty troubleshooting option – try replacing the RJ6 cable that connects your modem to whatever it's terminating to currently. I replaced the crappy store purchased RJ6 cables that had been interconnecting my video distribution stuff with cables I cut to length and terminated myself with Digicon connectors which boosted my downstream power 4 db.
Re:You definitely have some lost packets in that first screenshot.
However…
Originally posted by: guy
the modem's "Send" and "receive" data lights are completely off, or only blinkinhg once every minute or so
That doesn't just mean packet loss. That means complete loss of connectivity with your ISP. It could be a sign of a bad modem but it could just as easily be a problem on the ISP's side. If you are renting the modem from the ISP, have them give you a new one. If not, I would insist that they test your connection thoroughly before you go out and buy a replacement.
Re:ok update. So yeserday and today i have noticed some things.
Yesterday my connection wasnt working. it said i was connected at 54 mbps, blah blah. Connected it directly, still didnt work, however at that time the lights looked fine. This morning i had a problem with the internet, it connected to a few websites, but very slowly. Then of course my connection goes completely dead. However, it still says im connected. I hook up to the LAN connetion through the router, look at the lights on both, everything is normal on the router but the modem's "Send" and "receive" data lights are completely off, or only blinkinhg once every minute or so, usually these things are blinking like crazy and very fast. Then i tried connecting through the modem, lights were still the same as i described above, and i still had no internet connection but my computer sure said i was connected.
I think this means i have packet loss, which i had before and the cable company tried to fix it. They (the cable company) told me the next step would be to get a new modem, and i think thats what i need to do. However any other suggestions and help would be great too.
Also, as i said above, last night i was having problems with the internet wirelessly and all the lights were normal, and last night i did one of the ipconfig reports and tried to connect to google. Here is an image of what i got..
http://img375.imageshack.us/my.php?image=internetkw2.jpg
Also, i tried the exact same thing when i had no internet when i noticed the different lights, and was connected directly through the modem. Here is an image link of what i got in the command prompt.
http://img54.imageshack.us/my.php?image=internet2om6.jpg
Also, once i disconnected router and modem for 15-20 seconds, and plugged back in everything was back to normal and working.
Re:ok well i have had a stable connection for two days now, just my luck when i try to get help it works for me. However, yesterday my father was not able to get on the internet (he has a built in wireless adapter), and he was defiantly in range because he has sat there before and gotten the internet connection.
Re:In response to p2p, i do have limewire and bittorrent, so i thought that may be the problem, but i would like to run these. So you are saying the ROUTER cant handle this or the MODEM cant? or both? Because i would like to run these, so wondering if this means i need a better router or a better modem…
Also, would directly connecting to a land line when running these p2p programs help any? Would a program like peerguardian help?
I will check on the lights next time it happens. Thanks
Re:on the modem itself, when this happens, are any light blinking? if so, this means that the problem is at the ISP's end. i had lots of problems with my Internet connection. switched ISP and all the problems have disappeared.
Re:When you lose connectivity, are the activity lights on your cable modem all lit, or are some off (or blinking)? If the Internet and LAN/PC lights are blinking, that is normal. If the other lights are blinking, that usually is not normal.
Does the same thing happen if computers are connected to the router using a wired ethernet cable (not wireless)?
Does the same thing happen if you connect a computer directly to the cable modem (only do this if you have a software firewall installed)?
When you lose access to the Internet, do you also lose access to local network resources such as a shared printer or shared files on other computers on your network?
Are you running P2P file sharing programs like Kazaa or BitTorrent? Many home routers cannot handle the thousands of open connections that these types of programs create.
When you lose access to the Internet, does your computer still have valid IP address settings? To find out, open a Command Prompt by clicking on Start>Run and type CMD and press Enter, then type IPCONFIG /ALL in the Command Prompt window and press Enter again. Post the results here.
In the same Command Prompt window, type tracert www.google.com and press Enter and post those results. If you get multiple lines with asterisks (*) instead of numbers, then type tracert 72.14.203.99 and press Enter and post those results as well.
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