Q: Guys,
Long story short, we had a power outage this morning and my wife was in her Outlook Express account at the time (we have four accounts in XP Pro SP2, the other three were unaffected acccounts set) 0.
Since the outage When Click on the icon or OE OE executable goes straight to want to send an error report to MS, and no way will they actually go in early OE.
Where I try to fix it? Ive Googled this and the links refer to the adoption of the OE folders and databases. I think this is more basic – just will not start OE. FWIW the other three accounts work just fine.
TIA OE,
Jeff
Re:Well guys, here's what I ended up doing. I set up a new user profile in XP, and set up within the profile a new email profile, using the same address. I then imported over the dbx files, and OE continued to work. I then imported over the wab address book and whamo, no OE.
So, I went back to a recent DVD-RW backup of the wab file and the profile is now working. I then deleted the "offending" profile.
I have to say this about XP – that darn thing is robust. Last night I did an SFC /SCANNOW and the result, as I said in an earlier post, was that it put my system in a reboot loop. This morning I restored to "Last know good configuration" and all is well.
Jeff
Re:Originally posted by: guy
Outlook Express doesn't use .pst files. It uses .dbx.
thanks for the clarification. is there a tool similar to scanpst for OE?
Re:Phil,
Thanks for the suggestion. I'm not sure I follow the instructions about creating the OE profile in another Windows profile but I'll give it a go.
This thing gets weirder. Last night I did an sfc /scannow to see if there were any damaged/corrupted/bad system files. I had to hit the Retry key a number of times, but it finally finished. Upon reboot my system went into a restart loop midway through the XP splash screen. I was able to "recover" this morning w/ an F8 and "last know good configuration." I haven't tried the offending OE profile yet.
Jeff
Re:Create a new account profile within OE, and import the mail from an "OE store directory" (that's what it's listed as when performing an Import in OE). You may want to do this from another Windows profile, then wipe the original mail folders (*.dbx files), go back into the problem account and re-import.
Re:Outlook Express doesn't use .pst files. It uses .dbx.
Re:not sure about OE but try this anyway, scanpst.exe, this tool helps fix corrupted .pst files.
Re:guy, yes, OE was open when the power either spiked or went out (I wasn't home at the time). I'm going to guess that it can't hurt to do a folders/database fix. I did try a System Restore to yesterday's date, and that didn't "fix" it.
Jeff
Re:Was OE open on this account when it happened? There could be some sort of corruption in the profile. I would take the advice given and fix the folders and databases and go from there.
If it works on the other accounts it obviously isn't a problem with the application itself, but rather something with the profile on the one account.
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