Q: hi
i just a new modem installed in a computer with friends of my house, I wanted to try to see if it works by creating an account with an ISP I use and have a CD, the CD is over one year old and when it tried to connect to the Internet to set up the first time the song had changed, so I do not continue. So I close the program
this were the problem starts, every time I click on ie (in the taskbar) to open it, it brings the page to the setup program to continue isp, does anyone know how I can get rid of this problem so that only the terminal box will come up. I tried to contact the ISP (on my PC), but every time I submit an error message and are not transferred
thanks
guy
Best Answer: It is very unusual to have problems with both Firefox and IE at the same time. You might have problems with your hardware or a conflict with something that you just installed or if you recently downloaded something from a site. Some of these sites reconfigure your system without your consent. Sometimes they will install their own App on your system. If you installed anything yesterday or the day before I would recommend that you uninstall it. This may resolve the issue.
If you had a system crash recently you may have lost some important registry information. You may have to get a registry utility like Avanquest System Suite 10.
I would try a restore first thing because it may be that easy. If you don't know how to do a system restore it is very easy.
>click on Start
>click on Programs
>click on Accessories
>click on System Tools
>click on Restore
follow the prompts (pick a date back before your problem began)
Best to you and I hope this helps you.
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Re:I think you should delete all of the internet connections and set up a manual internet connection.
Just as "guy" has said. You should not need to re-install any drivers, nor should youlose any
information od your hard drive.
Keep in mind once you do this then you will have to do the same for the outlook express
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Re:only rarely will it loose drivers but if anything it will loose the video driver and maybe the modem but in my experience this hasnt happened for a long when i have been doing this repair proses but just run around device manager and get the names of all your devices and write them down see if it goes wrong then you know what drivers to go get..
Have fun it should work alright..
i did this same proccess as i mentioed eirlier only 2 weeks ago saved me having to reformat the machine i had only just formatted lol
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Re:thanks guy
if i did that would i have to reinstall all the drivers for other devices again (shouldnt need to reformat the hardrive)or would it remember them from before, he just got the computer so there is nothing that needs saving but i want to get the pc back to him. i dont have his win 98 could i use my version to repair internet explorer?
thanks guy
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Re:i had same problem with a badly writen installer for an isp and to get rid all i did was reinstall windows over the top of the old one it repairs system files and all was well then did a manual setup of the isp details
works a treat now
ps — if i do this i always move the my docs folder to somewhere else on the hdd just in case
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Re:thanks guy for the reply
the modem is installed and can be found in device manager
i originally tried to set up 1 of my isp connections on it just to see if it would work. which got as far as all the modem noise but rejected the password or username.
i had to make the connection through internet options as there was no dial up connection icon in my computer as there normally is, the only way to then connect at the moment is to click the ie button in taskbar.
i put in a magazine cover cd rom from an internet magazine which had a connection from a different isp. when this ran, it tried to connect to its site to download all the information to make a new account but the phone number is now obselete, the companies tech support site costs 50p a minute and id like to try to sort this out without having to phone them.
when i now try to open ie from the taskbar i just get an offline webpage with options to cancel the instal or connect to the obselete number
how can i disable/get rid of the programme restarting to finish its connection?.
thanks guy
Self Computer Repair
Re:Have you checked to see if you have a internet connection?
Start = connect to ?
First I would check my hard ware profiles to make sure that my modem is installed and that the drives are current.
Then I would delete all of the internet connections and make a new one starting all over.
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