Windows XP hangs when restart MUP.SYS [usb peripherals] [mouse keyboard]

Q: Well crap. This is my brothers computer, 2800 +, A7N8X Deluxe, 120GB SATA hard Drive.

My brothers computer one day, just stopped loading Windows. It would get about halfway, then die. I have a bit looking for her and found that when trying to start Windows in Safe Mode, stops at mup.sys

So after searching and scouring and whatever, some people say that all and disconnect hooks cards. Done and done, everything Ive connected a mouse, keyboard and monitor. Some say that the RAM to move around, or swap it out . also has done, nothing changes. Try using the XP CD to the recovery console and disable the stupid mup.sys . that most people seem the best results with my problem is that when it starts to load the Recovery Console, I still get a bluescreen telling me that they stopped to windows to prevent any mistakes or whatever, some I NTFS.

So wrong with him at a loss as what to do. We certainly do not want to just blow it away, my brother has a ton of stuff on this computer that he wants to save. I can not hook it up to my PC, since I have no SATA. And I just do not see a way for me to be there and get it.

Any bright ideas guys? I would appreciate it “-Ronald em.

Thanks 977 503 977 503 .


Re:haha yea.. thats what I've come to realize the more I've read into it.. It seems that mup.sys is an issue for some people, but like you said, its unlikely that it is that driver.

I have provided the correct drivers to get into the Windows CD… without them it just says "NO HARD DRIVE! EFF YOU!" Then kicks you out. After I provide the drivers and have the option to install or load the recovery console, selecting either one causes it to just blow up with that blue screen a few seconds into the hard drive analysis.

So it would seem that it comes down to a hardware problem. GREAT.

I'm thinking, I might drop my Hard Drive with Win2k on it into his machine to see what happens… if something messes up there, then we know for sure its a problem. I'm hoping that if I can get into my OS on his computer, it will recognize his SATA drive, and let me start making copies of his crap so I can then go in and blow everything on that hard drive away.

Do we think that will work? If the motherboard or CPU were messed up, would the BIOS be a little screwed up? It's not, and it posts all the information about his system fine… *shrug*

Thanks again guys.


Re:That Damn MUP.sys!!!!

hehe. Smurph, mup.sys happens to be the last thing that displays there before it goes to gui mode even on a healthy system. It is very unlikely that it's hanging due to that driver.

If you are using a SATA controller it is likely that you will have to provide an F6 driver when booting to your Windows CD for the purpose of running setup or recovery console.

If you are providing the proper driver with F6 and still crashing just by trying to boot from CD then you have a serious hardware problem unrelated to your OS.

fixmbr and fixboot won't help much since you are past the mbr and bootsector.
Run a chkdsk /P at recovery console.

If the chkdsk doesn't do the trick, You can run an inplace upgrade:
Boot with your xp CD (provide the F6 driver diskette)
Enter to setup,
R to repair.

It will preserve your data and program settings. Service packs and updates will need reinstalled. Some drivers will need updated.


Re:"A problem has been detected and Windows has been shutdown to prevent damage to your computer"

*** NTFS.sys is the file it mentions

Thats what I get when I try to a) do the recovery console from the CD, or b) Install XP. :(


Re:The problem though is I can't get the recovery console to load at all.. it just keeps crashing. :(

Re:Well when you do a repair installation, all it is doing really is re-installing system files etc. If bad system files are the culprit this would generally solve the probelm.

Regarding the chances of losing data, I would do a google search and see.
Here are a few link to start you out.
http://support.microsoft.com/default.aspx?kbid=312368

If you decide to do it here is one guide. Again, google is your friend.
http://www.michaelstevenstech.com/XPrepairinstall.htm

EDIT: Another potential reason for the problem might be damaged hard drive sectors or bad boot sectors. You can probably run these commands in the Recovery Console
chkdsk /r
fixmbr
fixboot

google it for more detailed info. you might want to try this first before the repair installation. The chkdsk will probably take some time though.


Re:Well, the BIOS doesn't see it cause its SATA, but it gets recognized..

If I do the repair installation, what are the chances that it'll hose my data?


Re:For getting the data off the hard drive, you can probably run a Linux Live CD such as Knoppix and setup up an ssh server. Then use your computer to connect to your bro's computer through ssh and copy things over. I'm not sure if Knoppix supports SATA though if at all.

Could be a bad hard drive. Check to see if the BIOS detects the drive.
You might want to try a repair installation of Windows, but there is always the risk of losing data. To do a repair installation, don't go into the Recovery Console when you boot off the Windows CD. Instead proceed and select repair an installation of Windows.


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