Q: Hey guys this is very interesting! after about 3 months of flawless operation my Windows XP hard drive suddenly not like me. I could even boot from the hard disk
not more and it kept making this strange noise. I thought at the time the hard drive went bad and simply called my IBM Customer Support for my 40 Gig drive GPX 60. I spoke to the tech and he told me that running a disk utility that I downloaded from the IBM site and the tech said hed bet his life that I got an error in 0×7 or 0×77 (hard disk sectors faith I). I ran the utility and sure enough the problem was. It appears that Windows XP has this universal flaw that happens when he tries to tothose sectors to write So if I understand correctly, if your hard drive is ever written about this sector, Windows XP, you should basically be your entire drive Clear. This isnt a problem only seems IBM hard disks, but with each of them. The tech told me that a solution was suppoesd be released by Microsoft in late January. Jus wanted to let you know gyus (so be careful!). I think its a rare problem, but the impression that I get a lot of people have their hard drives because it is too clear. Any comments? thanks
Best Answer: You didn't tell us much about the drive itself. If it is a Seagate 1TB or larger drive, it might have buggy firmware. Seagate has a fix for this. Check their website.
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Re:hrmm. Ive gotten that error twice since October. I got the 0×77 error on my IBM drive. Each time I formatted the drive the bad sectors error went away using ibm's drive fitness utility.
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Re:<< Well after the disk erase of sequential zeros and running the fitness test again… I had no clicking noise and it checked ok. Hopefully I just had some issue with it that made it take a crap and it won't happen again. The tech I dealt with seemed to know what he was doing and was seemed to be following their rules for return. Can't fault the guy for that.
I'll still be using IBM drives. Seemed with the Experience I had they did ok. I am sure other companies occasionally run into the same hassles of having a bad product once in awhile. But they treated me right and I was happy so I won't dump them just yet. >>
Its not going to be ok. I did the same thing with my 60GB 75GXP after it started clicking. It fixed it for a while, but then a month later the problem was back. I RMA'ed it, and sent it in, vowing if they sent me another 75GXP not to use it. I bought a 100GB WD instead 
I'm not buying IBM any more unless they can proove that their drives are reliable (tell me they Didn't know about the 75GXP thing…sheesh, you would think they would test these things out before releasing them)
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Re:Start your travels here. (http://www.storage.ibm.com/hdd/support/pre_rma.htm)
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Re:how do i get IBM to RMA it? where online can i look? thanks
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Re:I can't understand the hoops IBM tech support is giving you guys…..I've had 2 75GXP harddrives puke on me…..got both RMA's by downloading the drive fitness test, running it, getting the fault code, then completing an RMA form online with IBM. I've never spoken to anyone at IBM and have gotten the drive RMA'd twice……in less than a year. This is the third try from them……..if this pukes, it's RMA then sell it.
The fault code collected seems to be particular sections of the hard drives that chronically fail, no matter the OS…one died on Win98, the other Win98SE. Neither had seen XP, so I tend to discount that first tech's reasoning.
The drive utility the techs want you to run, which formats cleanly the hard drive, also does something akin to scandisk in that it "marks" the bad sectors as bad and unusable. That's why the drive seems to suddenly work after doing it, at least what I've read and been told. Heard it works at a lower level as compared to MS's scandisk.
But my suggestion is get it RMA'd, don't accept the reworking of the utility……it's just a matter of time before the failure occurs again. And don't talk to their cust. service reps……..just get the RMA done online. Much easier.
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Re:Cpars, i agree, that mentaility is kind of disturbing to me .. its like talking to someone who has been brainwashed .. like i might as well be talking to Big Brother himself .. the completely forsake common sense for whatever the company wants them to say .. its just sounds eerie to me, thats why i dont call tech support, if i ever do, i go along with them and tell them i have ran the fitness test etc, without bothering with it, eventually get the rma or whatever .. eh just my thoughts .. this kind of response comes primarily from ISP support "techs, anyone notice that? ..
-neural
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Re:I had this problem just about 2 weeks ago.
I use WIn2k and the problem occured after I received a BSoD for a invalid page fault.
My drive made this funny clicking sound about have way thru their drive test. Not sure what is was. I have a 45 gig 75gxp drive.
So the tech at IBM says run this utility and I say I have and these are the codes (0×70 and 0×77). So he says you need to run the Disk erase Util and re run the Fitness test thing yada yada before we can RMA it.
Well after the disk erase of sequential zeros and running the fitness test again… I had no clicking noise and it checked ok. Hopefully I just had some issue with it that made it take a crap and it won't happen again. The tech I dealt with seemed to know what he was doing and was seemed to be following their rules for return. Can't fault the guy for that.
I'll still be using IBM drives. Seemed with the Experience I had they did ok. I am sure other companies occasionally run into the same hassles of having a bad product once in awhile. But they treated me right and I was happy so I won't dump them just yet.
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Re:Personally I believe he is "yankin yer chain". I had a 20 gig gxp go bad so I called IBM to get an RMA#.
When I got to the CSR on the line he started down his list of questions and i promptly told him that i was sure this was a hardware problem as the drive was making screeching and clanging noises upon access and all my data had been lost or was inaccessible. Of course he said i am sure you believe that but i need you to answer some questions first… have you installed the win98 updates ? And i had so he promptly said that was the problem with one of the updates that was causing my drive to sound as If it had thrown a rod ( BS)
Any way after making me download the fitness tests and try to run etc. I Ihad to call back to finally get him to agree that the drive was bad.
That mentality kinda reminds me of my wife telling that when her car was missing (sputtering) and that it was in need of an oil change was the problem. N0 offense to women or my wife as I love her dearly but I do not let her diagnose our vehicles.
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Re:When my IBM 20 gb failed under warranty I just paid the upcharge to goto a 60 gb seagate. the tech guy took one look at the drive and wrote 0077 or some such code on the return slip, makes you think about how many of them that he had seen , didn't want to waste his time on the diagnostics!!
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Re:<< Although I have made the switch to WD for all my drives now, I still have a 20GB 75GXP that is still kickin' after a year of thorough abuse. Actually, I am on it right now as I use 2 seperate drives in my machine. One for Win98 and one for WinXP.
>>
Hey…….I know exactly what you mean!:) I've still got 4 75GXP's I'm using!:) (Got 4 systems running in my home as we speak) I figure I'll just use them until they die or the suit is settled!;)
Re:Although I have made the switch to WD for all my drives now, I still have a 20GB 75GXP that is still kickin' after a year of thorough abuse. Actually, I am on it right now as I use 2 seperate drives in my machine. One for Win98 and one for WinXP.
Re:you guys are not encouraging me i just bought a 40gig 60gxp 2 months ago………:Q……….i hope i dont run into any problems…the anticipation is gonna make me wet myself…..not cool
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Re:<< If it was the same problem as the 75GXP's why would the problem be rectified by an erasure of the hard disk? Isnt the failure like a hardware failure with th 75gxp's? seems to me that it has to be a software problem in my case because the erase disk program worked for the hard drives…. i wonder if IBM is BSing me… >>
See how long this works for you first OK!;) Just a suspicion I immeadiately got after reading your problem and knowing the same areas are suspect in many of the 75GXP failures…….;) Maybe I'm wrong……hell……I hope I am for your sake, but, seems awfully suspicious………
Re:i wonder if IBM is BSing me… Considering that IBM has a class action lawsuit on thier hands because of their HD failing problem, I would have to say a big "yep" to them BS'ing you and any others calling in with bad drives. Think about it..If they can get you to go away thinking that WinXP is the problem and you believe it, then that is one more drive they don't have to replace or one more person involved in the case against them.
Re:If it was the same problem as the 75GXP's why would the problem be rectified by an erasure of the hard disk? Isnt the failure like a hardware failure with th 75gxp's? seems to me that it has to be a software problem in my case because the erase disk program worked for the hard drives…. i wonder if IBM is BSing me…
Re:Also strange that 0×7 & 0X77 happen to be a failure area of a lot of 75 GXP's……….;)
Re:<< Are you sure it was lying? I've heard this same thing happeneing from other people (college freinds). Only heard like one other case of this so far though…. >>
Nope, Im not sure. Ask your friends if they have IBM drives. So far from what I have seen on these boards I will *NOT* purchase an IBM IDE drive. They could have found out the problem with thier disks usually occurred at that point on the disk and used WinXP as an excuse. If it is true Id like to know what the heck Microsoft did to cause a problem like that…
Re:Are you sure it was lying? I've heard this same thing happeneing from other people (college freinds). Only heard like one other case of this so far though….
Re:Lying (also known as "creative bullsh|t") was always encouraged when I worked tech support.
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